Placing an Order

 

ALL SALES ARE FINAL FOR BIRKENSTOCK, ESSENTIALS, UNDERWEAR/BOXER BRIEFS SOCKS, THE CALIFORNIA SLIP-ON, SUNGLASSES, NEW ERA, ATHLETICS FOOTWEAR.

ALL SEVENTH COLLECTION AND ETERNAL SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED FOR EXCHANGE OR REFUND. 

PLEASE NOTE THAT ONCE AN ORDER HAS BEEN PLACED IT CANNOT BE CANCELLED OR CHANGED. 

 

U.S. ORDERS

FEAR OF GOD OFFERS FREE STANDARD GROUND SHIPPING ON ORDERS SHIPPING WITHIN THE UNITED STATES. WE DO NOT SHIP TO PO BOXES. PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

sales tax

APPLICABLE SALES TAX WILL BE CALCULATED DURING CHECKOUT BASED ON YOUR SHIPPING ADDRESS

INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES 

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) THE TOTAL AMOUNT YOU PAY INCLUDES ALL APPLICABLE CUSTOMS DUTIES & TAXES. WE GUARANTEE NO ADDITIONAL CHARGES ON DELIVERY. 

INTERNATIONAL SHIPPING - ALL INTERNATIONAL ORDERS WILL SHIP EXPRESS COURIER (AIR) FREE AT CHECKOUT. SHIPPING METHOD CAN NO BE CHANGED. PLEASE ALLOW 4-5 BUSINESS DAYS FOR INTERNATIONAL ORDERS TO BE PROCESSED. 

PREORDER

FEAR OF GOD COLLECTS PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME THE ORDER IS PLACED.

ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. PLEASE NOTE THAT ONCE AN ORDER IS placed it cannot be cancelled OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.

WE ARE UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.

order status

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL, CONTAINING A TRACKING NUMBER, ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN LOS ANGELES.  FOR ADDITIONAL INQUIRIES ABOUT THE STATUS OF YOUR ORDER, PLEASE CONTACT US HERE.

ROUTE PROTECTION SHIPPING INSURANCE
If you have purchased Route Protection you may file a claim through Route.
To report an issue please visit your email confirmation and follow the steps below:

1. Open your email from Route
2. In the email, copy your Route Order ID into the required field and then click 'Resolve an Issue'
3. In the form, your email address and order number will pre-populate
4. Choose issue with your order (LOST, STOLEN, OR DAMAGED)
5. Add description
6. Click Submit